If an item is heavier than the maximum size supported by ground carriers, like the majority of items in our industry, it will ship with an industry standard LTL freight carrier. Prior to shipping, we will reach out to you to offer you any available freight accessories that you may want to purchase for your convenience. You may reject those additional services, however, if you do use those services at the time of delivery without our consent, we will incur those fees from the freight carriers and we will bill them to you. If the services are added at time of delivery, they are usually more expensive, so it is best to add them prior. If an order is shipped with an LTL freight carrier, there must be someone at the delivery location in order to inspect the shipment for damages. If a unit is damaged, the damage must be noted on the point of delivery documentation and pictures must be taken right away and sent over to us within 24 hours. What we will do is send out a replacement as soon as possible and file a claim with the carrier for the damaged unit. In the event that a freight shipment arrives damaged and you do not take note of the damage upon delivery as well as take pictures, you are waiving your right to a replacement unit or any kind of possible alternative compensation as we will not be able to file a claim on your behalf. If you received your delivery with no apparent damage and the item is found to be defective, you have 24 hours from the time you receive your order to report it. If the need arises to cancel your order, you have up to 48 hours from the time you place your order to do so. If you cancel your order after the order ships, you will be responsible to pay the shipping costs associated with shipping the unit to you and back to the warehouse as well as any incurred restocking fee. In the food service equipment industry, there are close to one million different model numbers. Despite our best efforts to manage price changes on a regular basis, there may be errors due to manufacturers changing prices without notice, manufacturer supply chain issues, human or computer error, any other issues caused by covid, etc. There may also be additional unforeseen costs involved in processing an order. In such a case, we will contact you as soon as we are aware of the issue and you will be able to cancel the order. Restaurantstock.com reserves the right to reject an order at it's own discretion. Same goes for product data; we put our best efforts in managing product data, however, we are not liable if manufacturers change product data such as product specifications without notifying us.