return policy

Our commitment to achieving to the highest level of customer satisfaction continues after you have made your purchase. 

Our after purchase support includes but it not limited to:

  • warranty claims
  • Rebate redemption
  • Technical assistance 
  • emergency after hours support

 In case there is a situation where you need to make a return, we will be here to gladly assist you in the process.

Here's a quick breakdown of how it works:

  1. You let us know that you would like to make a return.
  2. We provide you with an Return Authorization (RA) Number and the warehouse address where the item will be restocked.
  3. You ship the product back with the RA number on the shipment
  4. The item arrives in the warehouse and is inspected upon arrival
  5. You are refunded back to the original payment method used to make your purchase

Generally we accept returns for products that are new and unused within 30 days of purchase.

You will be refunded your product purchase price minus the original shipping cost and the restocking fee which can range from 10 - 35% depending on the product purchased

Additional things to note:

Typically its best to get in touch with us about making a return as soon as possible.

Custom made items and special order items are usually non refundable. 

We are always here to work closely with you in order to resolve returns in the easiest, fastest, and most cost efficient way.

We always try to make exceptions where exceptions could be made, so please call us at 1(646)921-1112 or email us at customerservice@restaurantstock.com